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The broker_email you sent isn’t an active broker at your agency.
403 Forbidden · type permission
When it happens
You named a broker in broker_email, and they aren’t an active broker at the key’s agency. We give the same answer whether they’re inactive, invited but not yet active, or at another agency.
What to do
Check the email matches the broker’s login in the Bridgeline portal. If they’re new, an agency admin can invite or activate them there. Or leave broker_email out to act as the key’s default broker.
{
"error": {
"type": "permission",
"code": "BROKER_NOT_ACTIVE",
"message": "The broker_email is not an active broker in this agency.",
"param": "broker_email",
"doc_url": "https://docs.bridgelinepf.com/errors#BROKER_NOT_ACTIVE",
"request_id": "req_8fJ2kQ9xLm4TzW7nB3cY5pDv"
}
}