> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bridgelinepf.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BROKER_NOT_ACTIVE

> The `broker_email` you sent isn't an active broker at your agency.

`403 Forbidden` · type `permission`

**When it happens**

You named a broker in `broker_email`, and they aren't an active broker at the key's agency. We give the same answer whether they're inactive, invited but not yet active, or at another agency.

**What to do**

Check the email matches the broker's login in the Bridgeline portal. If they're new, an agency admin can invite or activate them there. Or leave `broker_email` out to act as the key's default broker.

## Example

```json 403 Forbidden theme={null}
{
  "error": {
    "type": "permission",
    "code": "BROKER_NOT_ACTIVE",
    "message": "The broker_email is not an active broker in this agency.",
    "param": "broker_email",
    "doc_url": "https://docs.bridgelinepf.com/errors#BROKER_NOT_ACTIVE",
    "request_id": "req_8fJ2kQ9xLm4TzW7nB3cY5pDv"
  }
}
```

See all [error codes](/errors), or how to [handle errors](/guides/errors).


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